Terms and Conditions

BRAND TAP BRANDS LIMITED

TRADE WEBSITE TERMS AND CONDITIONS OF SALE

Last updated: 4 September 2026

Business-to-business terms for orders placed through brandtapgrouptrade.co.uk

Brand Tap Brands Limited | Company No. 12459285 Page 11. About us

1.1 These terms govern the use of our trade website and the sale of products by Brand Tap Brands Limited

to business customers.

1.2 The website is operated by Brand Tap Brands Limited, registered in England and Wales under company

number 12459285.

Registered office:

15-17 Church Street

Stourbridge

West Midlands

DY8 1LU

Trading, correspondence and returns address:

Unit 1-4 Forest Gate

Long Bank

Bewdley

DY12 2UL

Email: orders@brandtap.co.uk

Telephone: 01299 407174

VAT number: 450 6895 70

Website: https://brandtapgrouptrade.co.uk/

1.3 In these terms, 'we', 'us' and 'our' mean Brand Tap Brands Limited; 'you' and 'your' mean the business

purchasing products from us; 'contract' means the contract between us for the sale and purchase of

products; 'products' means the products supplied or offered for sale by us; and 'website' means

https://brandtapgrouptrade.co.uk/.

2. Business customers only

2.1 Our website is intended exclusively for customers purchasing products wholly or mainly for business

purposes.

2.2 By registering for a trade account or placing an order, you confirm that:

- you are acting in the course of a business, trade, craft or profession;

- you are authorised to place orders on behalf of that business;

- all information supplied by you is complete and accurate; and

- you are not purchasing as a consumer.

2.3 Consumer cancellation rights, including the statutory 14-day cooling-off period applicable to certain

consumer purchases, do not apply to orders placed under these terms.

2.4 If you intend to purchase products for personal use, you must contact us before ordering.

3. Trade accounts

3.1 You may be required to register for a trade account before placing an order.

3.2 We may carry out reasonable identity, age, company and business-verification checks.

3.3 You must ensure that all information supplied when registering or ordering is complete, accurate and

kept up to date.

3.4 You are responsible for maintaining the confidentiality of your account credentials and for all orders

placed through your account unless you notify us promptly of unauthorised access.

3.5 You must notify us immediately if your account information changes; there is a change in ownership or

control of your business; your alcohol licence or another relevant authorisation is suspended, revoked or

varied; or you suspect unauthorised account use.

Brand Tap Brands Limited | Company No. 12459285 Page 23.6 We may suspend, restrict or close a trade account where reasonably necessary, including because of

suspected misuse, inaccurate information, regulatory concerns or breach of these terms.

3.7 Registration for a trade account does not provide a credit facility. All orders must be paid for in full by

card at the time of purchase.

4. Alcohol licensing and age restrictions

4.1 You must be aged 18 or over and authorised to act for the purchasing business to place an order

containing alcohol.

4.2 By ordering alcohol, you confirm that:

- you are aged 18 or over;

- the purchasing business is legally entitled to purchase and receive the products;

- any premises, alcohol, excise or other licences required for your activities are valid;

- the products will only be sold or supplied in accordance with applicable law; and

- you will not sell or supply alcohol to anyone under 18.

4.3 We may conduct age, identity and business-verification checks before accepting an order.

4.4 Alcohol must be received by a person aged 18 or over. Our carrier may operate a Challenge 25 policy

and request acceptable photographic identification.

4.5 Alcohol will not be left unattended or in a nominated safe place.

4.6 We may refuse or cancel an order where we cannot satisfactorily verify age, identity, business status or

legal entitlement to purchase the products.

4.7 You are responsible for maintaining appropriate age-verification and licensing procedures when

reselling or supplying alcohol.

5. Basis of contract

5.1 These terms apply to every order placed through our website unless we expressly agree otherwise in

writing.

5.2 Your order constitutes an offer to purchase the products in accordance with these terms.

5.3 Payment being authorised or taken from your card does not, by itself, mean that we have accepted

your order.

5.4 An automatic order acknowledgement confirms that we have received your order but does not

constitute acceptance.

5.5 A contract is formed when we send you an order acceptance or dispatch confirmation, whichever

occurs first.

5.6 If we cannot accept your order, we will notify you and refund the amount paid to the card used for the

purchase.

5.7 We may decline or cancel an order before acceptance because a product is unavailable; there is an

error in price or description; verification fails; we suspect fraud or unauthorised card use; delivery

restrictions apply; there are regulatory concerns; or supply is limited.

5.8 Any terms submitted by you, including terms in a purchase order, will not apply unless expressly

accepted by us in writing.

5.9 You are responsible for checking products, quantities, delivery details and prices before submitting

payment.

6. Products

6.1 Product descriptions and images are provided for identification and general information.

Brand Tap Brands Limited | Company No. 12459285 Page 36.2 Packaging, labels, closures, bottle designs, vintages and product presentation may change. Such

changes do not entitle you to reject products where they continue to correspond materially with their

description.

6.3 All products are subject to availability.

6.4 We may make reasonable product changes required by law, regulation, health or safety requirements,

a manufacturer or brand owner, or where the change does not materially affect quality or characteristics.

6.5 Unless otherwise agreed, you are responsible for determining whether products are suitable for your

intended use, market and method of resale.

6.6 Ingredients and allergens may change. You must check the physical product label before resale or

supply and must not rely solely on website information.

7. Prices and VAT

7.1 All prices displayed on our trade website are exclusive of VAT unless expressly stated otherwise.

7.2 VAT will be charged at the applicable rate and added to the order total at checkout.

7.3 Unless expressly stated otherwise, product prices include any UK alcohol duty already applicable to

duty-paid products but exclude VAT, delivery and carriage, pallet charges, export costs, customs charges,

insurance, special packaging and other costs identified before order submission.

7.4 Where products are expressly sold under duty suspension, the relevant price excludes alcohol duty.

You must provide all authorisations, warehouse details and movement information required for a lawful

duty-suspended movement.

7.5 Delivery charges and other applicable costs will be displayed at checkout.

7.6 We may change prices at any time before accepting an order.

7.7 If we identify a pricing error before dispatch, we may cancel and refund the order or request

acceptance and payment of the correct price.

7.8 We are not obliged to supply products at an obviously incorrect price.

8. Payment

8.1 All orders must be paid for in full by an accepted debit or credit card at the time the order is placed.

8.2 We do not offer credit accounts or credit payment terms through the website.

8.3 We will not dispatch an order unless full payment has been received and the card transaction has been

successfully authorised.

8.4 You confirm that you are authorised to use the card; the payment information is accurate; and

sufficient funds or credit are available.

8.5 Card payments are subject to authorisation and security checks by the card issuer and our

payment-service provider.

8.6 We may refuse or cancel an order if payment is declined, reversed or recalled; identified as potentially

fraudulent or unauthorised; or required verification cannot be completed.

8.7 If payment has been taken but we do not accept an order, we will refund the card originally used.

Processing time depends on the card issuer and payment-service provider.

8.8 You must not make an unjustified chargeback. Contact orders@brandtap.co.uk promptly about any

payment or order dispute.

8.9 If payment is reversed or charged back after dispatch, the amount becomes immediately payable

unless the reversal arose from a valid dispute or our breach.

9. Promotions and discount codes

9.1 Promotions and discount codes are subject to any conditions stated when issued.

Brand Tap Brands Limited | Company No. 12459285 Page 49.2 Unless otherwise stated, only one code may be used per order; codes have no cash value, cannot be

retrospective, may exclude products, require a minimum order, be limited to one use and remain subject to

availability.

9.3 We may withdraw or refuse a promotion where we reasonably believe it has been misused or obtained

fraudulently.

10. Delivery

10.1 Delivery locations, services, charges and estimated timescales will be displayed on the website or at

checkout.

10.2 Delivery dates and times are estimates only. Time is not of the essence unless expressly agreed in

writing.

10.3 We may deliver an order in instalments.

10.4 Delay to one instalment does not entitle you to cancel another instalment or the entire order.

10.5 You must provide a complete and accurate delivery address, delivery restrictions, suitable vehicle

access, appropriate unloading facilities, sufficient personnel and equipment, and an authorised recipient

aged 18 or over.

10.6 Unless agreed otherwise, you are responsible for unloading the products.

10.7 Delivery is completed when products are unloaded or made available for unloading where unloading is

your responsibility.

10.8 For collections, delivery is completed when products are loaded onto your vehicle or collected by your

carrier.

10.9 We may decline to leave products unattended or without an eligible recipient.

10.10 If delivery fails because of your act or omission, we may store, redeliver or return the products;

charge reasonable related costs; or cancel the affected order.

10.11 You must ensure vehicles, equipment and premises used to receive and store products are suitable,

secure and compliant with food-safety and alcohol regulations.

11. Risk and ownership

11.1 Risk passes to you when delivery is completed under section 10.

11.2 Ownership passes on the later of our receipt of payment in full and cleared funds, and completion of

delivery.

11.3 If a card payment is subsequently reversed, recalled or charged back after supply, you must

immediately pay the outstanding amount unless it arose from a valid dispute or our breach.

12. Inspection, shortages and damage

12.1 You must inspect the products promptly upon delivery.

12.2 Visible damage, shortage or incorrect product should be recorded on delivery documentation where

possible.

12.3 Notify us in writing of visible damage, shortages or incorrect products within 48 hours of delivery, and

a hidden defect within five business days after discovery.

12.4 Include your account and order details, product and quantity, batch details, a description,

photographs and delivery documentation.

12.5 Retain affected products and packaging for inspection and do not dispose of, alter or resell them

without written agreement.

12.6 We may require return or inspection by us, the manufacturer, brand owner or carrier.

Brand Tap Brands Limited | Company No. 12459285 Page 512.7 Late notification may affect investigation but does not exclude a claim where timely identification was

unreasonable or impossible.

13. Returns and cancellations

13.1 Trade orders do not benefit from a statutory cooling-off period.

13.2 Once accepted, an order may not be cancelled without our written agreement.

13.3 We need not accept returns because you no longer require products, ordered wrongly, cannot resell

them, your customer cancelled or sales are slower than expected.

13.4 If we agree a non-defective return, products must be unopened, undamaged, saleable and have

acceptable shelf life; prior authorisation is required; you pay carriage and retain risk until receipt; and a

reasonable restocking or administration charge may be deducted.

13.5 Products must not be returned without prior written authorisation.

13.6 Bespoke, personalised, specially sourced, clearance or discontinued products cannot normally be

cancelled or returned.

13.7 Any agreed refund will normally be made to the card originally used.

14. Defective products

14.1 We warrant that, on delivery, products will materially conform to description and be of satisfactory

quality.

14.2 This warranty does not apply to defects or deterioration caused by improper transport, handling or

storage; unsuitable conditions; ignored instructions; damage after risk passes; normal deterioration or

expiry; alteration or tampering; continued resale after discovery; or your negligence or legal

non-compliance.

14.3 Where we accept a defect, damage, shortage or error, we may replace, refund to the original card,

make good the shortage or provide another appropriate remedy.

14.4 Except where liability cannot legally be limited, these remedies are our entire responsibility for

defective, damaged, missing or incorrect products.

15. Product recalls and regulatory matters

15.1 You must maintain records identifying products, batch or lot codes, and customers to whom affected

products were supplied.

15.2 Notify us immediately of suspected safety issues, contamination, tampering, labelling concerns,

adverse incidents or circumstances requiring withdrawal or recall.

15.3 You must cooperate fully with any withdrawal, recall, safety notice or regulatory investigation.

15.4 Do not issue a public recall statement involving our products without consulting us, unless immediate

disclosure is legally required.

15.5 We will determine an appropriate remedy according to the circumstances, law and relevant

manufacturer or brand-owner arrangements.

16. Resale and regulatory compliance

16.1 You are responsible for ensuring that purchase, storage, advertising, resale and supply comply with

applicable laws and licensing requirements.

16.2 This includes alcohol licensing, age verification, food hygiene and safety, storage, weights and

measures, pricing and promotions, marketing restrictions, environmental obligations, and tax, duty and

excise obligations.

16.3 Do not alter, obscure, remove or replace labels, batch codes or mandatory information without written

approval and required authorisations.

Brand Tap Brands Limited | Company No. 12459285 Page 616.4 Do not make misleading, unauthorised or unsubstantiated product claims.

16.5 Unless agreed otherwise, purchase gives no exclusive distribution rights or authority to act as our

agent.

17. Intellectual property and brand presentation

17.1 Trade marks, trade names, product images, labels, designs, marketing materials and other intellectual

property remain with their owners.

17.2 Purchase transfers no intellectual-property rights.

17.3 You may use authorised product images and materials only to advertise and resell genuine products

purchased from us.

17.4 You must comply with reasonable brand guidelines.

17.5 Do not register confusingly similar names or accounts; alter materials misleadingly; claim agency or

exclusivity without written agreement; or use intellectual property after permission is withdrawn.

18. Website use

18.1 We try to keep the website available and accurate but do not guarantee uninterrupted or error-free

access.

18.2 We may suspend, withdraw, amend or restrict any part of the website where reasonably necessary.

18.3 You must not use the website unlawfully or fraudulently; gain unauthorised access; introduce harmful

code; interfere with security; extract substantial content by automated means; or provide false information

or impersonate another person or business.

19. Data protection

19.1 Each party must comply with applicable data-protection law.

19.2 We process personal information under our Privacy Policy.

19.3 Our use of cookies and similar technologies is explained in our Cookie Policy.

19.4 You must ensure personal information supplied to us was collected and shared lawfully.

20. Limitation of liability

20.1 Nothing excludes or limits liability for death or personal injury caused by negligence; fraud or

fraudulent misrepresentation; breach of terms implied by section 12 of the Sale of Goods Act 1979;

defective products under the Consumer Protection Act 1987; or liability that cannot legally be excluded.

20.2 Subject to 20.1, we are not liable for loss of profit, revenue, savings, business, opportunity, contracts,

goodwill, reputation, data, business interruption, or indirect or consequential loss.

20.3 Subject to 20.1, our total liability relating to an order will not exceed the total price, excluding VAT,

paid for products giving rise to the claim.

20.4 We are not responsible for losses caused by inaccurate information, specifications, instructions or

delivery details supplied by you.

20.5 Except as expressly stated, warranties, conditions and terms implied by law are excluded to the fullest

extent permitted.

21. Force majeure

21.1 We are not liable for delay or failure caused by circumstances outside our reasonable control.

21.2 These may include severe weather, fire, flood, epidemic, industrial action, transport disruption,

supplier failure, shortages, utility or communications failure, war, civil disturbance, government action or

changes in law.

Brand Tap Brands Limited | Company No. 12459285 Page 721.3 We may suspend performance for the duration of the event.

21.4 If it continues over 60 days, either party may cancel the affected contract by written notice. You

remain responsible for products delivered and reasonable costs incurred for bespoke or committed

products.

22. Termination and account suspension

22.1 We may immediately suspend an account or undelivered order, or terminate a contract, if you

materially breach these terms; provide false information; we suspect fraud or unlawful activity; you cease

trading; a relevant licence is affected; you become insolvent; or continued supply risks legal or regulatory

breach.

22.2 If we terminate before dispatch and you are entitled to a refund, it will be issued to the card originally

used.

22.3 Termination does not affect rights and liabilities that arose beforehand.

23. Confidentiality

23.1 Each party must keep the other's commercially sensitive or confidential information confidential.

23.2 It may be disclosed to personnel, advisers and contractors who need it and are bound by

confidentiality, or where required by law or authority.

23.3 This section does not apply to information public without breach or lawfully possessed before

disclosure.

24. Notices

24.1 Notices must be in writing and sent by email, first-class post or another agreed delivery service.

24.2 Notices to us: orders@brandtap.co.uk or Brand Tap Brands Limited, Unit 1-4 Forest Gate, Long Bank,

Bewdley, DY12 2UL.

24.3 Notices to you may be sent to the postal or email address associated with your trade account.

24.4 This section does not apply to formal service of legal proceedings.

25. General provisions

25.1 We may transfer our rights or obligations to a group member or purchaser of our business.

25.2 You may not transfer, assign or subcontract rights or obligations without prior written consent.

25.3 No variation is effective unless agreed by us in writing.

25.4 Delay or failure to exercise a right does not waive it.

25.5 If a provision is unlawful or unenforceable, the remainder continues in effect.

25.6 These terms and documents expressly referred to constitute the entire agreement concerning an

order.

25.7 Each party confirms it has not relied on statements outside the contract. Nothing limits fraud liability.

25.8 No third party may enforce the contract under the Contracts (Rights of Third Parties) Act 1999.

26. Governing law and jurisdiction

26.1 These terms and every contract between us are governed by the laws of England and Wales.

26.2 The courts of England and Wales have exclusive jurisdiction over disputes arising from these terms,

an order or a contract.

Brand Tap Brands Limited | Company No. 12459285 Page 827. Contact information

Questions, claims and order enquiries should be directed to:

Brand Tap Brands Limited

Unit 1-4 Forest Gate

Long Bank

Bewdley

DY12 2UL

Email: orders@brandtap.co.uk

Telephone: 01299 407174

Website: https://brandtapgrouptrade.co.uk/

Brand Tap Brands Limited | Company No. 12459285